DRAFT — pending legal review
Refund & Cancellation Policy
Version v1.0-DRAFT · Last updated 2026
Version [v1.0]
This policy applies to subscriptions to the Nothing But Rain ("NBR") TradingView indicator sold by [Company Name] LLC ("we", "us").
1. Subscriptions renew automatically
Every subscription is monthly and renews automatically [every 30 days / on the same date each month — DECIDE] and charges the card on file until you cancel.
2. Cancel anytime
- Cancel online at any time from your account page or the "Manage subscription" link in your welcome email: [customer portal link]. You can also email [support email].
- Cancellation stops future charges. You keep access until the end of the period you've already paid for; then access ends automatically.
- We don't charge cancellation fees.
3. Refunds — [DEFAULT BELOW; TO CONFIRM]
NBR is a digital product, and access is delivered to your TradingView account shortly after purchase. For that reason:
- Before access is granted: If you cancel before we've added your TradingView username, email [support email] and we'll refund that payment in full. [Confirm]
- After access is granted: Payments are non-refundable, including partial months, unused time and renewals you forgot to cancel. [Confirm. Alternatives to consider: (a) a [7]-day refund window on the first payment only, or (b) a one-time courtesy refund of a renewal requested within [48 hours] of the charge.]
- Our errors: If you were charged twice, charged after cancelling correctly, or we can't deliver access (for example, if TradingView changes its rules and the indicator can no longer be offered), we'll refund the affected amount [pro rata for the unused time].
- Refunds go back to the original payment method through Stripe and usually show within 5–10 business days.
4. When access is removed
- If a payment is refunded or disputed (chargeback), access is removed the same day.
- If a renewal payment fails, Stripe retries for a few days. Access ends [2 days after the paid-through date] if payment isn't completed.
- Sharing access or breaking the Subscription Terms may lead to removal without refund (see Terms of Service).
5. Price changes
We'll email you at least [30] days before any price change takes effect for your plan. You can cancel before it applies.
6. Contact
Questions about billing: [support email]. We aim to reply within [1 business day].
[Company Name] LLC · [business address]